From Ingredient to Customer and beyond…
As a company we advocate an honest production process from ingredient to consumer, to do this we maintain and monitor the entire production process and only use the best ingredients. We go the extra mile to make sure regular deliveries work week after week, maintaining our reliable and robust service for customers.
Our honest production process starts with the ingredient. We source the best ingredients from suppliers we have consistently used to ensure that our product maintains a high standard throughout the year. A few examples of these ingredients and companies would be:
Jackson’s Dairy - We get our milk and cream from Jackson’s a local farm in the Peak District, we have visited the farm and even met the cows who help to make our custard.
Eurovanilla - We pride ourselves on the real vanilla in our Real Vanilla Custard. Eurovanille supplies us with their fantastic range of natural vanilla produce. Eurovanille has been in the natural vanilla business for more than 20 years. They use the best varieties from around the world to grow the best vanilla pods, processing them and packing them with great care to make sure their clients all around the world get the best vanilla products possible.
Henshall’s Green Grocer - John Henshall Ltd are major independent fruit & vegetable wholesaler in the United Kingdom, based at premises on the New Smithfield Market, Manchester. We get most of our fruit and veg from Henshall’s, our Bramley Apples for crumble and fruitcake, fresh lemons for the lemon drizzle cakes and Carrots for our carrot cake.
When we say our products are hand made, we mean it. The limes and lemons in our loaf cakes are hand-zested, the Christmas pudding ingredients are hand-mixed, our chocolate and carrot loaf cakes are iced by hand, the list goes on. Of course, we have a little help from our Hobart mixers, and other pieces of machinery but our message is honest, our products are ‘hand made with love’
Once the products are cooked and cooled they are ready for packing. Once the products are packed in cases and ready to be shipped they are loaded into our van ready for delivery the next day. The products are then delivered by ourselves to their next destination, whether that be a wholesale distributor or shop premises. Along the way we monitor our fridge and van temperature to make sure our products are delivered safely and with care, to guarantee our customer the best service.
One of the excerpts from our mission statement states:
To enjoy and better our relationships with our customers, our suppliers and our staff.
A way in which we intend to sustain this statement is always delivering on our promise. We have stockists that we’ve supplied for over ten years and we always go above and beyond to satisfy their requirements, wants and needs. We like to take responsibility in regards to consumer queries and we have a system in place that rarely fails to overcome their qualms.
We take great pride in our system and the involvement in every aspect of the manufacturing process, and we hope you will too. If you have any questions about the way in which our company works please don’t hesitate to contact us through our contact page.
